927 lines
35 KiB
Markdown
927 lines
35 KiB
Markdown
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<!-- source file: 004 - PLEASE GIVE ME A REFUND. BOOK 11 LESSON 3.md -->
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# PLEASE GIVE ME A REFUND. BOOK 11 LESSON 3
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### FUNCTION
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When I tried to use this, it broke.
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Would you like to exchange it for another one?
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No, I'd like a refund, please.
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### GRAMMAR
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The coffee is still too hot to drink.
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He didn't go to the BX to buy anything. He went to cash a check.
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They drove cautiously on the snowy streets and icy roads.
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### SKILLS
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Listen and write.
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Follow the instructions and draw something.
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What's the most important idea in the paragraph?
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What is the topic? Write a title for the paragraph.
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### VOCABULARY
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|---|---|---|---|
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| charge | dissatisfied | brake | motor |
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| credit | greasy | bug | noise |
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| exchange | leaky | charge | oil |
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| give/gave back | noisy | credit | part |
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| grease | oily | engine | refund |
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| guarantee | satisfied | fly | sales slip |
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| leak | too | grease | satisfaction |
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| oil | unhappy | guarantee | service |
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| refund | | hose | tune-up |
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| satisfy | -y | leak | |
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| stall | | | |
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| tune up | | | |
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| warm (up) | on sale | | |
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# CONTENTS OF BOOK 11 LESSON 3
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|---|---|
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| **VOCABULARY:** automobile repairs and service | 83 |
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| **READING SKILL:** draw objects (follow written instructions) | 90 |
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| **VOCABULARY:** dissatisfied customers | 92 |
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| **GRAMMAR:** too + predicate adjective + to-infinitive | 97 |
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| **READING SKILLS:**<br>written text (write topic)<br>written text (write main idea)<br>written text (write title) | <br>101<br>101<br>101 |
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| **FUNCTION:** expressing dissatisfaction with services rendered/merchandise purchased | 103 |
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| **GRAMMAR:** infinitive phrase of purpose | 111 |
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| **GRAMMAR:** -y suffix (nouns --> adjectives) | 115 |
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| **READING SKILL:** written text (select summary) | 118 |
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| **WRITING SKILL:** dictation of a paragraph | 120 |
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---
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# Vocabulary
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### WHAT'S THAT NOISE?
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Repeat the underlined words and listen to the dialog. Read the dialog; then answer the instructor's questions.
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**Nell:** I think something's wrong with the car, Pat. The <u>engine</u> sounds different. Listen to that <u>noise</u>.
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**Pat:** You're right, Nell. The engine's very <u>noisy</u>. It <u>stalled</u> this morning, too. In fact, it stopped twice.
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**Nell:** Maybe it was cold. Did you let it <u>warm up</u> before you tried to drive the car?
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**Pat:** Yes, I started the <u>motor</u> ten minutes before I left. I'm sure it got warm.
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**Nell:** I think you should take your car to a garage or a gas station for <u>service</u>. A mechanic can repair the engine and <u>tune</u> it <u>up</u> for you.
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---
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**Pat:** That's a good idea. It hasn't had a <u>tune-up</u> in a long time. Maybe that will solve the problem.
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### PAT'S CAR STALLS.
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Circle the correct answer.
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1. The car stalls.
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a. It stops when it shouldn't.
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b. It doesn't stop when it should.
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2. There's a different <u>noise</u> in the engine.
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a. piece
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b. sound
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3. The engine's noisy.
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a. It makes a lot of noise.
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b. It makes the wrong noise.
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4. Someone needs to <u>tune up</u> the motor.
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a. replace
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b. work on
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5. When the engine isn't operating, Pat can't ________ her car.
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a. drive
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b. get in
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6. In an automobile, an engine is also called a ________.
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a. motor
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b. service
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7. An engine doesn't work well when it's cold; it needs to ________.
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a. tune up
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b. warm up
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8. The mechanics at Ace Garage always give their customers good service.
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a. Their work is always good.
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b. Their prices are always low.
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---
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### MY CAR STALLED TWICE TODAY.
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Repeat the underlined words. Listen to the dialog; then read it.
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**Sam:** Ace Garage, Sam speaking. Can I help you?
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**Pat:** Yes, this is Ms. Jones. My car stalled twice this morning, and the engine's making a different kind of noise.
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**Sam:** Bring it to the garage in the morning, Ms. Jones, and I'll check the engine and tune it up for you. Is anything else wrong?
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**Pat:** Yes, as a matter of fact. The <u>brakes</u> don't feel right when I use them, and the car doesn't stop well.
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**Sam:** I'll be glad to check the brakes, too.
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**Pat:** Thank you. I may not be able to pay for all of this work right away. Can you tell me how much you'll <u>charge</u> for it?
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**Sam:** I won't know until I look at your car. I may need to replace some of the old <u>parts</u> in the engine or the brakes.
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**Pat:** Will I be able to <u>charge</u> everything to my account?
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**Sam:** Yes, ma'am. Regular customers like you can always get <u>credit</u>. You can put the <u>charges</u> on your account or use a bank credit card.
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**Pat:** Do you <u>guarantee</u> your work?
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---
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**Sam:** I certainly do. I give all my customers a <u>guarantee</u> that's good for 30 days. When I fail to do a job right the first time, I repair the car again and don't charge the customer anything.
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Answer the questions about the dialog.
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1. Why doesn't Pat's car stop well?
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2. How much money will the mechanic charge Pat for his work?
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3. Will Sam need to replace anything in the engine or brakes?
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4. Pat may not have enough money to pay the mechanic's bill right away. What can she do?
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5. What can regular customers like Pat always get?
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6. How can Pat use her credit at the garage?
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7. When Sam's customers have to ask him to fix the same thing twice in one month, he doesn't charge them again for his work. Why not?
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8. What does Sam give his customers?
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---
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### AN OIL CHANGE AND A GREASE JOB
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Read the paragraphs silently. Then ask and answer the questions.
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After he drives 3,000 miles, Larry changes the <u>oil</u> in his car. He uses five or six quarts to <u>oil</u> the parts that move inside the engine. He knows that the oil is very important; the engine won't operate long without it.
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Larry can change the oil in his car, but he has to ask a mechanic to <u>grease</u> the front end for him. The mechanic puts the car in the garage and raises it five or six feet from the floor. Then he puts <u>grease</u> inside all of the places that need it.
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1. What does Larry do after he drives 3,000 miles?
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2. How much oil does his engine need?
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3. What does the oil do inside the engine?
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4. Why is the oil important?
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5. What does Larry have to ask a mechanic to do for him?
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6. After he's raised the car, what does the mechanic do?
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---
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### THE ENGINE NEEDS TWO QUARTS OF OIL.
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Complete the sentences. Use all of the words in the box.
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|---|---|---|---|
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| brake | credit | greased | oil |
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| charge | credited | guarantee | oiled |
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| charges | grease | guarantees | part |
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1. Stan put ten gallons of gas and two quarts of ________ in his car.
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2. Many restaurants use hot ________ to cook French fries.
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3. The store that sells these tools ________ them.
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4. At this motel, there is no ________ for children under the age of 12.
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5. When Linda doesn't want to pay cash for something, she ________ it.
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6. The food won't stick to the pan because the cook ________ it before he used it.
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7. When you park your car on a hill, you should use the emergency ________.
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8. Pat can't pay all of the mechanic's bill this month; she can pay only ________ of it.
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---
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9. It took the Smiths four years to pay for their car because they bought it on ____________________.
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10. Before Ken ____________________ the lock, it was difficult to open the door. Now it's easy.
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11. These tires should be good for several years. There's a 50,000-mile ____________________ on them.
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12. Ray put some money in his checking account, but the bank ____________________ it to his savings account by mistake.
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# Reading Skill
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**DRAW A PICTURE.**
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Read the instructions and draw a picture in the box.
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<u>Picture A</u>
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1. Draw parallel lines from C to D and from A to F.
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2. Draw a curved line from A to B to C.
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3. Draw a curved line from F to E to D.
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4. Draw a curved line from F to G to D.
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5. Write the word <u>OIL</u> below E.
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What is it? ____________________
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<u>Picture B</u>
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1. Draw a straight line from the top of A to the top of B.
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2. Draw another line parallel to it from the bottom of A to the bottom of B.
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3. Draw a line from D to the top of A and from C to the top of B.
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4. Connect D and C with a horizontal line.
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5. Draw two vertical lines from both ends of E to the line above.
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6. Draw two vertical lines from both ends of H to the line above.
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7. Draw two parallel lines between both ends of F and the line above it.
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8. Draw two parallel lines between both ends of G and the line above it.
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What is it? ____________________
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# Vocabulary
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**JIM BOUGHT A HOSE THAT LEAKED (OR DID IT?)**
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Repeat the underlined words. Then listen to the paragraphs.
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Jim bought a new <u>hose</u> for his yard at the U-Save Department Store yesterday. When he read the paper this morning, he saw that the same kind of hose was <u>on sale</u> at another store for four dollars less. He was unhappy because he paid the regular price for his hose, but he thought it was a good one.
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Later Jim fastened his new hose to an outside faucet and turned on the water. The hose <u>leaked</u>! He decided to go back to the U-Save Store and tell the clerk that he didn't need a hose with a <u>leak</u> in it.
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The clerk took the <u>leaky</u> hose and said, "I'll be happy to <u>exchange</u> this for another hose." When Jim told her that he didn't want to exchange it, she said, "Do you want me to credit your account with the cost of the hose?" He answered, "No, I'd like to get a <u>refund</u>." "I can certainly <u>give back</u> your money," the clerk said. "Do you still have your <u>sales slip</u>?" After Jim showed it to her, she <u>refunded</u> his money.
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Then Jim went to Save-More and bought a hose exactly like the first one. He saved four dollars and was very pleased. He hurried home and tried his new hose.
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Answer these questions about the story.
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1. What did Jim buy at U-Save yesterday?
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2. Was it on sale at U-Save?
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3. What happened when Jim turned on the water?
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4. What did Jim think was wrong?
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5. What did the clerk say she'd be happy to do?
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6. What did Jim want?
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7. What did he have to show the clerk?
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8. What did the clerk do with Jim's money?
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9. What did Jim do with his refund?
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10. What do you think? Did the first hose really leak?
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**WALTER'S VERY DISSATISFIED.**
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Repeat the underlined words. Then read the dialog.
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|---|---|
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| Willie: | I think I'll order another hamburger. The first one was good, but it didn't <u>satisfy</u> me. I'm still hungry. |
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| Walter: | I'm glad you like the food here. I'm certainly not <u>satisfied</u> with it. |
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| Willie: | I didn't realize that you were <u>unhappy</u>. What's wrong? |
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| Walter: | My food is <u>greasy</u>. Look at the grease on this piece of chicken! |
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| Willie: | Yes, I see. How is the salad? Are you <u>dissatisfied</u> with it, too? |
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---
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Walter: Yes, it's very <u>oily</u>. I asked for a little salad oil, not a lot.
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Willie: You're right. It does look <u>too</u> oily. There's also a <u>bug</u> in it.
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Walter: Oh, no! What kind is it?
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Willie: I think it's a <u>fly</u>. It's a big one, but it isn't moving. 
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Walter: That really doesn't give me much <u>satisfaction</u>. I'm ready to leave right now and never come back!
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### TRUE OR FALSE?
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Write **T** beside the sentences that are true and **F** beside those that are false.
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______ 1. One hamburger wasn't enough for Willie.
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______ 2. Walter liked the food at the restaurant.
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______ 3. Walter was happy about his meal.
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______ 4. There was grease on Walter's food.
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______ 5. Walter was satisfied with his salad.
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______ 6. There wasn't much oil on the salad.
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______ 7. A fly is a kind of bug.
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______ 8. Walter felt better when he learned the fly wasn't moving.
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---
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### I'M OFTEN UNHAPPY WITH THE GREASY FOOD AT JAY'S.
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Look at some information about two restaurants. When the instructor gives you a number, make a sentence with <u>satisfied</u>, <u>dissatisfied</u>, or <u>unhappy</u>.
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<u>Ray's Restaurant</u> | <u>Jay's Restaurant</u>
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--- | ---
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1. Good food | 2. Food too greasy
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3. Waiters are slow | 4. Fast service
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5. Always clean | 6. Sometimes <s>see</s> bugs
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7. Different kinds of food | 8. Same food all the time
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9. People not friendly | 10. People always friendly
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EXAMPLES:
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I: Number 1.
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S1: I'm satisfied with the food at Ray's.
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I: Number 6.
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S2: I'm dissatisfied with Jay's because I see bugs there sometimes.
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---
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# Grammar
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### TOO + PREDICATE ADJECTIVE + TO-INFINITIVE
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One of the meanings of **too** is "more than enough". **Too** followed by an adjective and a to-infinitive means "more than is necessary for a particular purpose."
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EXAMPLES:
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- The test was **too** long for us to finish. (We couldn't finish the test because it was longer than necessary.)
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- These shoes don't fit well. They're **too** tight. (These shoes are tighter than they should be in order to fit well.)
|
||
|
|
|
||
|
|
TOO + ADJECTIVE | (FOR + NOUN/PRONOUN) | INFINITIVE
|
||
|
|
---|---|---
|
||
|
|
Candy is **too sweet.** | |
|
||
|
|
Coffee is **too bitter** | for me | to drink.
|
||
|
|
Carol was **too tired** | | to drive.
|
||
|
|
It'll be **too early** | for the children | to get up.
|
||
|
|
|
||
|
|
---
|
||
|
|
|
||
|
|
### THIS SOUP IS TOO HOT TO EAT!
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
Read the sentences.
|
||
|
|
|
||
|
|
1. It's too cold to go outside. The children must play inside.
|
||
|
|
|
||
|
|
2. Susie can't move that table. It's too heavy.
|
||
|
|
|
||
|
|
3. Randy looks too young to be a doctor.
|
||
|
|
|
||
|
|
4. Jack's house isn't too difficult for you to find.
|
||
|
|
|
||
|
|
5. St. Louis is too far for you to drive there alone.
|
||
|
|
|
||
|
|
6. Is this chair too small to sit in?
|
||
|
|
|
||
|
|
7. Jim can't wear these slacks. They're too big.
|
||
|
|
|
||
|
|
8. Lt Rich is too angry to speak to Lt Ward.
|
||
|
|
|
||
|
|
---
|
||
|
|
|
||
|
|
### THE MEAT IS TOO SALTY.
|
||
|
|
|
||
|
|
Read the sentence; then make another one. Use **too** and the word(s) in ( ).
|
||
|
|
|
||
|
|
EXAMPLES:
|
||
|
|
- I can buy that one. (not expensive)
|
||
|
|
*It's not too expensive.*
|
||
|
|
- Jason can't drive yet. (young)
|
||
|
|
*He's too young.*
|
||
|
|
|
||
|
|
1. I can't drink the coffee. (hot)
|
||
|
|
|
||
|
|
2. Margaret wants to go to the party. (not tired)
|
||
|
|
|
||
|
|
3. Jerry can't stop worrying. (upset)
|
||
|
|
|
||
|
|
4. Charlie can't wear those clothes. (dirty)
|
||
|
|
|
||
|
|
5. Don't let Fred drive the new car. (careless)
|
||
|
|
|
||
|
|
6. This coffee doesn't taste good. (bitter)
|
||
|
|
|
||
|
|
7. Sally liked the cookies. (not sweet)
|
||
|
|
|
||
|
|
8. We didn't go to the lake last week. (rainy)
|
||
|
|
|
||
|
|
9. Jane couldn't get on the first bus. (crowded)
|
||
|
|
|
||
|
|
10. I was able to finish the homework. (not difficult)
|
||
|
|
|
||
|
|
---
|
||
|
|
|
||
|
|
### ARE YOU GOING TO THE GYM? NO, I'M TOO TIRED.
|
||
|
|
|
||
|
|
Ask and answer the questions. Use the words in ( ) when you answer a question.
|
||
|
|
|
||
|
|
EXAMPLE:
|
||
|
|
- Are you going to wear your jacket? (no, warm)
|
||
|
|
*No, it's too warm to wear a jacket.*
|
||
|
|
|
||
|
|
1. Are you going to lunch now? (no, early)
|
||
|
|
|
||
|
|
2. Can Jane walk to school tomorrow? (no, far)
|
||
|
|
|
||
|
|
3. Was Mary too upset to enjoy the party? (yes)
|
||
|
|
|
||
|
|
4. Did Nelson go to work yesterday? (no, sick)
|
||
|
|
|
||
|
|
5. Do you think Ken can wear this shirt? (no, small)
|
||
|
|
|
||
|
|
6. Is that box too heavy for Barbara to lift? (yes, heavy)
|
||
|
|
|
||
|
|
7. Can we go to the movie now? (no, late)
|
||
|
|
|
||
|
|
8. Are you going to buy that car? (no, expensive)
|
||
|
|
|
||
|
|
9. Is it too dark outside now to see anything? (yes, dark)
|
||
|
|
|
||
|
|
10. Is Ed still too young to get a driver's license? (yes, young)
|
||
|
|
|
||
|
|
---
|
||
|
|
|
||
|
|
## Reading Skills
|
||
|
|
|
||
|
|
### TOPICS, MAIN IDEAS, AND TITLES
|
||
|
|
|
||
|
|
The topic of a paragraph is the subject that it deals with. The main idea states what the writer thinks is important about the topic.
|
||
|
|
|
||
|
|
A title is a name that describes or identifies something such as an article, a book, a movie, or a song. Titles can be sentences, phrases, or single words. The title of this lesson is "Please Give Me a Refund." What's the title of this exercise?
|
||
|
|
|
||
|
|
When you write a title, capitalize the first word, the last word, all important words (adverbs, adjectives, nouns, pronouns, and verbs), and all prepositions with five or more letters. Usually we don't capitalize words like a, an, the, and, or, but, to, from, in, etc.
|
||
|
|
|
||
|
|
Read the paragraph. First, write the topic. Next, write the main idea in a complete sentence. Then write a title above the paragraph.
|
||
|
|
|
||
|
|
EXAMPLE: Title: <u>The Job May Be Harder Than You Think.</u>
|
||
|
|
|
||
|
|
You may think that it's easy to change a tire when you know how. But you can know how to do something and still not be able to do it. It may be very difficult to jack up the car or to loosen the nuts. The spare tire may not have enough air in it. You don't always have the right tools. Sometimes a job that should be easy for you to do is really very difficult.
|
||
|
|
|
||
|
|
Topic: <u>jobs</u>
|
||
|
|
|
||
|
|
Main idea: <u>A job that looks easy may really be very hard to do.</u>
|
||
|
|
|
||
|
|
---
|
||
|
|
|
||
|
|
1. Title: ____________________________________________________________________
|
||
|
|
|
||
|
|
When you're driving, watch the speed limit signs. They show different speeds in different places. On the important highways, you can usually go 55 to 65 miles per hour, but sometimes you have to slow down to 45 or 50 m.p.h. Around schools, the speed limit is 20 m.p.h. In most other parts of the city, it's usually 30 or 35 m.p.h. In places that aren't very safe, the speed limit will be lower.
|
||
|
|
|
||
|
|
Topic: ____________________________________________________________________
|
||
|
|
|
||
|
|
Main idea: ____________________________________________________________________
|
||
|
|
____________________________________________________________________
|
||
|
|
|
||
|
|
2. Title: ____________________________________________________________________
|
||
|
|
|
||
|
|
Mechanics have important jobs. Most people want to keep their cars in good shape, and they need a mechanic who can help them. They may know how to change the oil and fix some small problems, but they usually can't do everything. When something is wrong with the engine or some other important part of the car, they have to call a mechanic. Often only mechanics can find the problem and use the right tools to fix it.
|
||
|
|
|
||
|
|
Topic: ____________________________________________________________________
|
||
|
|
|
||
|
|
Main idea: ____________________________________________________________________
|
||
|
|
____________________________________________________________________
|
||
|
|
|
||
|
|
---
|
||
|
|
|
||
|
|
3. Title: ____________________________________________________________________
|
||
|
|
|
||
|
|
Credit cards are easy to get and to use, but they can cause problems. Sometimes people have too many credit cards and use them too often. They can charge almost everything. Department stores usually have their own credit cards, and many banks have cards, too. People can use them in stores, restaurants, garages, airports, hotels, and many other places. Some people put too much on their charge accounts and aren't able to pay for all of it when the bills come at the end of the month.
|
||
|
|
|
||
|
|
Topic: ____________________________________________________________________
|
||
|
|
|
||
|
|
Main idea: ____________________________________________________________________
|
||
|
|
____________________________________________________________________
|
||
|
|
|
||
|
|
## Function
|
||
|
|
|
||
|
|
### MY CAR STALLED!
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
Listen to the dialogs; then read them.
|
||
|
|
|
||
|
|
1.
|
||
|
|
**Clerk:** Bell Motors. Fred Waters speaking.
|
||
|
|
**Customer:** Hello. This is Dave Green. I just had a tune-up, but my car still stalls.
|
||
|
|
**Clerk:** We'd be glad to check it for you. Can you bring it in tomorrow? We're very busy today.
|
||
|
|
**Customer:** Okay. I'll see you early tomorrow morning.
|
||
|
|
|
||
|
|
---
|
||
|
|
|
||
|
|
2.
|
||
|
|
**Clerk:** Speedy Engine Repair. May I help you?
|
||
|
|
**Customer:** This is Mary Clark. One of your mechanics worked on my brakes yesterday, but I don't think he really fixed the problem.
|
||
|
|
**Clerk:** We'll be glad to take another look at the brakes. Can you bring the car in early tomorrow morning?
|
||
|
|
**Customer:** Yes, I'll be there at 7:30. Thank you very much.
|
||
|
|
|
||
|
|
3.
|
||
|
|
**Mechanic:** Evans and Sons. This is Jack. How may I help you?
|
||
|
|
**Customer:** Jack, this is Jane Flint. I'm having the same trouble with my car. It's still leaking oil.
|
||
|
|
**Mechanic:** I'm sorry to hear that, Ms. Flint. Bring it in again, and we'll fix it. Our work has a 90-day guarantee.
|
||
|
|
**Customer:** Okay, thanks. I'll do that.
|
||
|
|
|
||
|
|
---
|
||
|
|
|
||
|
|
### THERE'S A FLY IN MY SOUP!
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
Listen to the dialogs; then read them.
|
||
|
|
|
||
|
|
1.
|
||
|
|
**Customer:** Waiter, there's a fly in my soup!
|
||
|
|
**Waiter:** Oh, I'm sorry. I'll bring you another bowl.
|
||
|
|
**Customer:** Thank you.
|
||
|
|
|
||
|
|
2.
|
||
|
|
**Waiter:** Is everything all right, sir?
|
||
|
|
**Customer:** Well, the soup tastes a little too salty to me.
|
||
|
|
**Waiter:** May I get you something else?
|
||
|
|
**Customer:** No, don't bother. I don't have time to wait.
|
||
|
|
|
||
|
|
3.
|
||
|
|
**Customer:** Waiter!
|
||
|
|
**Waiter:** Can I help you, sir?
|
||
|
|
**Customer:** Would you mind bringing me another fork? This one looks dirty.
|
||
|
|
**Waiter:** Certainly. I'm sorry, sir.
|
||
|
|
**Customer:** Thank you.
|
||
|
|
|
||
|
|
---
|
||
|
|
|
||
|
|
### I WANT A REFUND!
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
Listen to the dialogs; then read them.
|
||
|
|
|
||
|
|
1.
|
||
|
|
**Clerk:** Can I help you?
|
||
|
|
**Customer:** Yes, I'd like to return this shirt. It's too big. Here's my sales slip.
|
||
|
|
**Clerk:** All right. Do you want to exchange it, or do you want a refund?
|
||
|
|
**Customer:** I want a refund, please.
|
||
|
|
|
||
|
|
2.
|
||
|
|
**Clerk:** May I help you?
|
||
|
|
**Customer:** This jacket is too small. I want to exchange it.
|
||
|
|
**Clerk:** Do you have your sales slip?
|
||
|
|
**Customer:** Yes, here it is.
|
||
|
|
**Clerk:** Good. I'll credit your account, and you can select another jacket.
|
||
|
|
|
||
|
|
---
|
||
|
|
|
||
|
|
3. **Clerk:** Good afternoon. What can I do for you?
|
||
|
|
|
||
|
|
**Customer:** I came to pick up my watch. I left it here last week.
|
||
|
|
|
||
|
|
**Clerk:** What is your name, please?
|
||
|
|
|
||
|
|
**Customer:** Johnson, Rick Johnson.
|
||
|
|
|
||
|
|
**Clerk:** Let's see. Oh, here it is. I'm afraid it's not ready.
|
||
|
|
|
||
|
|
**Customer:** They said to pick it up today. What's the problem?
|
||
|
|
|
||
|
|
**Clerk:** We had to order a part for it, Mr. Johnson. I'm sure it will be ready by tomorrow afternoon.
|
||
|
|
|
||
|
|
**Customer:** Okay, I'll come back tomorrow then.
|
||
|
|
|
||
|
|
---
|
||
|
|
|
||
|
|
# I'M DISSATISFIED....
|
||
|
|
|
||
|
|
Take a role and read the information. Then make a conversation about the situation with another student.
|
||
|
|
|
||
|
|
**EXAMPLE:**
|
||
|
|
- **S1:** You're a customer in a restaurant, and you're unhappy. You and your family have been waiting for a table for half an hour.
|
||
|
|
- **S2:** You're a waiter in the restaurant. There aren't any empty tables right now, but there should be one soon.
|
||
|
|
|
||
|
|
- **Customer:** Waiter, can you help us, please? We've been waiting for half an hour.
|
||
|
|
- **Waiter:** I'm sorry, sir. We don't have any empty tables right now.
|
||
|
|
- **Customer:** Will we have to wait much longer?
|
||
|
|
- **Waiter:** No, we should have a table for you soon.
|
||
|
|
|
||
|
|
1. **S1:** You're a customer who's dissatisfied with the service at a garage. The mechanic worked on your car's brakes, but he didn't fix them. You paid him for the work.
|
||
|
|
**S2:** You're the mechanic who worked on the brakes. You'll try again to repair them. Because you guarantee your work, the customer won't have to pay more money.
|
||
|
|
|
||
|
|
2. **S3:** You're a customer in a restaurant, and you're not satisfied with the coffee that the waiter brought. It's not very hot.
|
||
|
|
**S4:** You're the waiter who served the customer the cup of coffee. You'll be happy to warm up his coffee for him.
|
||
|
|
|
||
|
|
3. **S5:** The shoes that you bought last week are too tight; you want the store to give back your money. You remembered to bring your sales slip with you.
|
||
|
|
**S6:** You're the clerk at the shoe store. You'll be glad to refund the customer's money, but you must have the sales slip first.
|
||
|
|
|
||
|
|
---
|
||
|
|
|
||
|
|
4. **S7:** You ordered milk in a restaurant, but it tastes sour. You want the waiter/waitress to take this glass of milk and bring you another one.
|
||
|
|
**S8:** You're the waiter/waitress who served the milk. Politely ask, "What's wrong with the milk?", and tell the customer that you'll bring another glass right away.
|
||
|
|
|
||
|
|
5. **S9:** You bought a lamp on sale at the department store several months ago, and it doesn't work anymore. You want to exchange it for a new one.
|
||
|
|
**S10:** You're the clerk. You must politely explain to the customer that the guarantee on the lamp isn't good anymore, but that the store will repair the lamp.
|
||
|
|
|
||
|
|
6. **S11:** You asked a mechanic to repair your car's brake lights, but they still don't work. You're not satisfied with the service at the garage.
|
||
|
|
**S12:** You're the mechanic who worked on the customer's brake lights. Apologize for the bad service and tell the customer that there won't be a charge for the work.
|
||
|
|
|
||
|
|
7. **S13:** You bought some curtains for your new apartment, and they're too short. You'd like to exchange them for ones that are longer.
|
||
|
|
**S14:** You're the clerk, and you know that the store is out of longer curtains right now. You can refund the customer's money or credit his account.
|
||
|
|
|
||
|
|
8. **S15:** You took your car to a garage because you couldn't close one of the windows. The mechanic said that he fixed it, but now you can't open it.
|
||
|
|
**S16:** You're the mechanic, and you're sure the window was working when you returned the car to the customer. Tell him to come back, and you'll check it again.
|
||
|
|
|
||
|
|
---
|
||
|
|
|
||
|
|
# THERE'S A PROBLEM.
|
||
|
|
|
||
|
|
Be a customer who has a problem or the clerk, mechanic, or waiter who must satisfy the customer. You may use these situations or add others.
|
||
|
|
|
||
|
|
1. In a restaurant, the food is greasy.
|
||
|
|
|
||
|
|
2. After a tune-up, your car still stalls.
|
||
|
|
|
||
|
|
3. In a restaurant, you find a fly in your soup.
|
||
|
|
|
||
|
|
4. Someone gave you a new shirt, and it's too big.
|
||
|
|
|
||
|
|
5. You can't get a good picture on your new television.
|
||
|
|
|
||
|
|
6. You bought the wrong kind of oil for your car's engine.
|
||
|
|
|
||
|
|
7. You want to exchange a sweater for one a different color.
|
||
|
|
|
||
|
|
8. The waiter just served you a chicken dish; you ordered beef.
|
||
|
|
|
||
|
|
---
|
||
|
|
|
||
|
|
# Grammar
|
||
|
|
|
||
|
|
## INFINITIVE PHRASE OF PURPOSE
|
||
|
|
|
||
|
|
An infinitive or infinitive phrase placed after a verb tells the reason for which something is done.
|
||
|
|
|
||
|
|
**EXAMPLES:**
|
||
|
|
- Jim didn't have any news. He just called to talk. (He only called because he wanted to talk.)
|
||
|
|
- Beth stopped at the store to buy some milk. (She stopped because she needed to buy some milk.)
|
||
|
|
|
||
|
|
| | INFINITIVE PHRASE OF PURPOSE | |
|
||
|
|
|---|---|---|
|
||
|
|
| Ray moved | to save | a little money. |
|
||
|
|
| Lt Lee went | to talk | to the supervisor. |
|
||
|
|
| Don't use a pen | to mark | the answer sheet. |
|
||
|
|
| Roger called | to invite | us to his party. |
|
||
|
|
|
||
|
|
### TERRY STOPPED AT THE BX TO EXCHANGE THE SHIRT.
|
||
|
|
|
||
|
|
Read the sentences.
|
||
|
|
|
||
|
|
1. We didn't stay to watch all of the show.
|
||
|
|
|
||
|
|
2. Did Ken go to the mall to meet his friends?
|
||
|
|
|
||
|
|
3. Henry's moving to Arizona to start a new job.
|
||
|
|
|
||
|
|
4. Arnold went to Mexico last summer to study Spanish.
|
||
|
|
|
||
|
|
5. Ann called the doctor's office to make an appointment.
|
||
|
|
|
||
|
|
6. Bill always stops to eat breakfast on his way to work.
|
||
|
|
|
||
|
|
7. Can I use a credit card to pay for my airline tickets?
|
||
|
|
|
||
|
|
8. Mike didn't come to borrow money; he came to pay a bill.
|
||
|
|
|
||
|
|
---
|
||
|
|
|
||
|
|
# PAT ASKED THE MECHANIC TO CHECK THE BRAKES.
|
||
|
|
|
||
|
|
Match the part of the sentence in Column A with the part in Column B.
|
||
|
|
|
||
|
|
| Column A | Column B |
|
||
|
|
|---|---|
|
||
|
|
| 1. Kathy called the doctor's office | a. to fix his car. |
|
||
|
|
| 2. Victor uses Jim's recorder | b. to eat breakfast. |
|
||
|
|
| 3. Roger paid the mechanic | c. to live in a big city. |
|
||
|
|
| 4. Mary Ann stopped at the mall | d. to change her appointment. |
|
||
|
|
| 5. Lt Wilson goes to the gym | e. to record his favorite music. |
|
||
|
|
| 6. Debbie went to the bank | f. to buy some new shoes. |
|
||
|
|
| 7. Harvey moved to Houston | g. to withdraw some money. |
|
||
|
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| 8. Amn Barnes came to the dining hall | h. to play basketball. |
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---
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### I STOPPED TO PICK UP MY MAIL.
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Read the dialogs. Then answer the instructor's questions.
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1. **Sam:** Did you stop at the post office?
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**Tim:** Yes, I stopped to pick up my mail.
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2. **Tom:** Did you change the oil in your car?
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**Bob:** No, I paid Tony to change it for me.
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3. **George:** Did you use this wrench?
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**Kevin:** Yes, I used it to repair the faucet.
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4. **Sandy:** Did Shiela stay at home today?
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**Sarah:** No, she went to the commissary to get some milk.
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5. **Doug:** Did you talk to Alan last night?
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**Glen:** Yes, I called him to tell him about the game.
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6. **Jim:** Is Dan coming here after dinner?
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**Vic:** Yes, he's coming to borrow my English book.
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7. **Mike:** Did Ted move to Los Angeles?
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**Pete:** Yes, he moved to find a better job.
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8. **Kaye:** Do you go to the library after class?
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**Kyle:** No, I usually go to the gym to work out.
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---
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### WHY ARE YOU GOING TO FLORIDA?
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|
Use the words in ( ) to answer the questions.
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**EXAMPLE:** Why are you going to Florida?
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(visit my parents)
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I'm going to Florida to visit my parents.
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1. What did you pay Ted to do?
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(cut the grass)
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2. Why did Janet go to the bank?
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(cash a check)
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3. Why did Robert call so late last night?
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(apologize)
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4. Why are you stopping here?
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(buy a newspaper)
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5. Why did Anne come to our classroom?
|
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(ask a question)
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6. Why did Larry go to Roger's house?
|
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(borrow some tools)
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7. What did he use the tools to do?
|
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(repair his car)
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8. Why are you calling Ned?
|
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(tell him about the accident)
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9. What did you pay the mechanic to do?
|
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(tune up the engine)
|
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10. Why is Sam moving to Los Angeles?
|
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(live with his brother)
|
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---
|
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|
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|
|
# Grammar
|
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|
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|
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### THE SUFFIX -Y
|
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|
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> A suffix is a letter or group of letters added at the end of a word. When the suffix **-y** is added to a noun, the noun becomes an adjective which means "like", "full of", or "characterized by" something. When the noun ends with "-e," drop the "-e" before adding "-y."
|
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>
|
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> **EXAMPLE:** The water was soapy. (The water was full of soap.)
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| | | | | | |
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|---|---|---|---|---|---|
|
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|
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| cloud | | cloudy | sun | | sunny |
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| fun | | funny | rain | | rainy |
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| grease | | greasy | salt | | salty |
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| ice | + y = | icy | snow | + y = | snowy |
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| leak | | leaky | soap | | soapy |
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| noise | | noisy | storm | | stormy |
|
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| oil | | oily | water | | watery |
|
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|
|
### IT'S NOISY IN THE DINING HALL.
|
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|
|
Read the sentences.
|
||
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|
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|
|
1. There's a leak in the kitchen faucet.
|
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|
|
Can you fix a **leaky** faucet?
|
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|
|
2. The children had fun at the show.
|
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|
|
They thought the movie was **funny**.
|
||
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|
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|
|
3. There was ice on the roads yesterday.
|
||
|
|
The roads in the mountains were very **icy**.
|
||
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|
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|
|
4. They had a lot of rain in Houston last weekend.
|
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|
|
West Texas doesn't have a lot of **rainy** weather.
|
||
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|
|
5. There was too much salt in the beans.
|
||
|
|
Was the soup too **salty**?
|
||
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|
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|
|
6. We drove to New Orleans in a bad storm.
|
||
|
|
I don't enjoy driving in **stormy** weather.
|
||
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|
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|
|
---
|
||
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|
||
|
|
### HOW WAS THE WEATHER?
|
||
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|
||
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|
||
|
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|
||
|
|
Listen to the paragraph. Then answer the instructor's questions.
|
||
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|
||
|
|
The Jacksons took a trip across the country. They started in California. It was very sunny. Then they got to Colorado. There it was snowy. Up in the mountains, the roads were very icy. When they got to the Midwest, it was stormy. Finally, they arrived in New York, and the weather was rainy.
|
||
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|
||
|
|
---
|
||
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|
||
|
|
### IT WAS RAINY SATURDAY.
|
||
|
|
|
||
|
|
Change the underlined noun to an adjective by adding the suffix **-y** to it. Then make a new sentence.
|
||
|
|
|
||
|
|
**EXAMPLE:** There was a lot of <u>rain</u> Saturday.
|
||
|
|
It was **rainy** Saturday.
|
||
|
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|
||
|
|
1. The children have <u>soap</u> on their hands.
|
||
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|
||
|
|
2. One of the hoses in my engine has a <u>leak</u> in it.
|
||
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|
||
|
|
3. Is there much <u>rain</u> here in the summer?
|
||
|
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|
||
|
|
4. Carl doesn't like food with a lot of <u>salt</u> on it.
|
||
|
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|
||
|
|
5. Was there <u>ice</u> on the streets last night?
|
||
|
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|
||
|
|
6. There weren't any <u>clouds</u> in the sky this morning.
|
||
|
|
|
||
|
|
7. The <u>sun</u> usually shines in San Diego.
|
||
|
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|
||
|
|
8. There's a lot of <u>noise</u> in the cafeteria at noon.
|
||
|
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|
||
|
|
9. Does the soup have too much <u>water</u> in it?
|
||
|
|
|
||
|
|
10. The French fries don't have a lot of <u>grease</u> on them.
|
||
|
|
|
||
|
|
---
|
||
|
|
|
||
|
|
# Reading Skill
|
||
|
|
|
||
|
|
### WHICH SUMMARY IS THE BEST?
|
||
|
|
|
||
|
|
Read each paragraph and select the best summary.
|
||
|
|
|
||
|
|
**EXAMPLE:** When the old man got on the bus, he realized that it was very crowded. He thought, "Oh, no! I'll have to stand up, and I'm very tired." Then a young man who saw him stood up and said, "Please sit down here, sir." The old man thanked the young man, and sat down.
|
||
|
|
|
||
|
|
a. The bus was very crowded. A lot of people had to stand up because there weren't enough seats.
|
||
|
|
|
||
|
|
<u>b.</u> The old man who got on the crowded bus didn't have to stand up. A polite young man gave him a seat.
|
||
|
|
|
||
|
|
c. The old man was very tired when he got on the bus. He wanted to sit down, but he couldn't find a seat.
|
||
|
|
|
||
|
|
1. Many men and women in the Air Force come to Lackland Air Force Base. This is their first base. They exercise, learn about the military, and get their uniforms here. After six weeks, they leave Lackland and go to different bases in the country.
|
||
|
|
|
||
|
|
a. Men and women in the Air Force have to learn about the military. They also have to exercise.
|
||
|
|
|
||
|
|
b. There are many men and women at Lackland Air Force Base. They wear uniforms and exercise.
|
||
|
|
|
||
|
|
c. Many of the men and women in the Air Force come to Lackland first. They stay for six weeks and then go to other bases.
|
||
|
|
|
||
|
|
---
|
||
|
|
|
||
|
|
2. A dictionary will give you a lot of information. It will tell you how to spell a word, how to say it, and how to use it. Sometimes one word can mean different things; a dictionary will explain them and give examples. People who want to speak, read, and write well should have a good dictionary and use it often.
|
||
|
|
|
||
|
|
a. Good dictionaries have a lot of information, but they're expensive.
|
||
|
|
|
||
|
|
b. The information in a good dictionary is important to people who want to use language well.
|
||
|
|
|
||
|
|
c. When you want to know how to spell a word, look it up in the dictionary.
|
||
|
|
|
||
|
|
3. Ken just got back from his vacation. Now he's sitting in class and thinking about Florida, the ocean, and the sun. His teacher thinks that he's reading his lesson, but he's not. His book is open, but his mind isn't on the words on the page. He's really thinking about his trip. That's much more interesting to him than his textbook.
|
||
|
|
|
||
|
|
a. Ken's in class, but he's not reading his textbook. He's thinking about his vacation in Florida.
|
||
|
|
|
||
|
|
b. Ken took a vacation to Florida. He liked the ocean and the sunny weather there.
|
||
|
|
|
||
|
|
c. Ken's trying to read his textbook, but he can't. The lesson isn't very interesting.
|
||
|
|
|
||
|
|
# Writing Skill
|
||
|
|
|
||
|
|
LISTEN AND WRITE.
|
||
|
|
|
||
|
|
<u>Listen</u> to the paragraph the first time. <u>Write</u> the paragraph when you hear it the second time. <u>Check</u> your work when you hear it the third time. Be careful to use correct punctuation.
|
||
|
|
|
||
|
|
_________________________________________________________________________________
|
||
|
|
|
||
|
|
_________________________________________________________________________________
|
||
|
|
|
||
|
|
_________________________________________________________________________________
|
||
|
|
|
||
|
|
_________________________________________________________________________________
|
||
|
|
|
||
|
|
_________________________________________________________________________________
|
||
|
|
|
||
|
|
_________________________________________________________________________________
|
||
|
|
|
||
|
|
_________________________________________________________________________________
|
||
|
|
|
||
|
|
_________________________________________________________________________________
|